Remote Desktop Support

Remote Desktop Support
TCM Consultancy

IT Support & Solutions

For Home & Business

A warm and friendly welcome always awaits you here.
Your local husband and wife IT team in Bedfordshire.

Your Trusted Local IT Partners Since 2018

As part of of our commitment to making IT more inclusive to everyone, we offer a remote desktop service.

This allows for a quicker and more cost effective solution so problems that may not require a site visit.

We tailor packages to the needs of the person or business.

This ensures that we provide best value for money.

Domestic customers are generally charged on a per session bases, step one will apply to both domestic and business clients.

Example

Business Monthly Cost £30.00

There are two steps to the remote desktop process.

Step One

Initial site visit or Phone call to discuss client needs. Here we can put a custom plan together for you.
Site visit to assess / install remote desktop software.

_____________________________________________________________________________________________

Step two

Once you are “up and running”, all you need to do is call us, tell us about your problem. At this point, we will either work with you over the phone if we feel the issue can be quickly resolved, or we will escalate to using the remote desktop software.
If we are unable to complete the task via remote control, we will discuss with you a site visit to complete the works if the job requires.

Prices are on a rolling 30 day term, this term can be ended at any time. No commitment from either party.
Upon receipt of your remote support request, we will endeavour to assist within around 2 hours.*
Remote sessions are secured via a password as well as a PIN. This is mandatory for security.
No remote control will be undertaken unless the end-user is present at their terminal.
Price will entitle the user to up to 2 hours PCM remote desktop support.**

* We are often out on site with customers, this means that a remote session may not be immediate. Once your call has been logged we will keep you informed on timings .
** We are not strict on the limits on how much the service is used however, priority is given to clients who are still within their monthly paid time limit.

Remote Desktop Support